Dynamics 365 Field Service
The right tech, the right job — first time.
We deploy Dynamics 365 Field Service to raise first-time-fix rates, cut truck rolls, and give technicians everything they need before they knock on the door.
Capabilities
What we build with D365 Field Service.
Smart Scheduling & Dispatch
AI-optimized routing that matches skills, location, and priority.
Work Order Management
Automated work orders from case to invoice.
Technician Mobile & Offline
Full job context, even with no signal.
Predictive & IoT Maintenance
Fix it before it fails with connected sensors and AI.
Inventory & Parts
Real-time truck-stock and warehouse visibility.
Copilot for Field Service
AI-drafted work-order summaries and next steps for dispatchers and techs.
Outcomes
Why it matters.
- Higher first-time-fix rates and fewer repeat visits.
- Lower operating cost per work order.
Industry benchmark
346% ROI
over three years, with 14% higher technician productivity and payback in under 6 months.
Source: Forrester Total Economic Impact of Dynamics 365 Field Service. Results vary by organization.
What we deliver
In every engagement.
Why Cosmic
What sets us apart here.
Field Service is our deep bench.
We integrate the ERP, IoT, and custom apps around it — including custom PCF controls and Power Apps for the dispatch and technician workflows Dynamics doesn't ship.
AI scheduling and predictive maintenance configured to your reality, not a demo.
Keep exploring
The rest of what we do.
Ready to talk specifics?
Book a free D365 Field Service assessment. We'll look at where you are and map the fastest path to value — no pressure.