Support
Support that keeps you running.
Prepaid support blocks or pay-as-you-go break-fix — with priority access to the same senior team that built your solution. Already a customer? Submit a ticket and we're on it.
Support packages
Pick the coverage that fits.
Start with a block of hours, or stay flexible with on-demand break-fix.
10-Hour Support Block
The entry package — a bank of hours to draw on whenever you need us.
- 10 prepaid support hours
- Priority email & portal tickets
- Break-fix, small changes & admin
- User how-to questions
- Hours valid for 12 months
- Business-hours response
40-Hour Support Block
For teams that need us regularly — more hours, a better rate, faster response.
- 40 prepaid support hours
- Better effective hourly rate
- Everything in the 10-hour block
- Faster priority response targets
- A named support contact
- Periodic check-ins & health review
On-Demand Break-Fix
No block, no retainer. Raise a ticket when something breaks; pay only for time spent.
- No prepaid commitment
- Billed for time on your issue
- Best for occasional, ad-hoc needs
- Same ticketing & experts
- Standard response targets
- Upgrade to a block anytime
Blocks are quoted to your environment and needs. Unused hours are drawn down as you use them.
What support covers
One team for whatever comes up.
Break-fix issues
Something stopped working — we diagnose and fix it.
Small enhancements
Field, form, view, and workflow tweaks as your business changes.
Admin & configuration
Security roles, business rules, and routine administration.
How-to questions
Quick answers so your team keeps moving.
Integration & Power Platform
Fixes across Power Apps, Power Automate, and integrations.
Health checks
Periodic reviews to catch problems before they bite.
Net-new projects and formal training are scoped separately — we'll always tell you up front when something is a project rather than support.
Response targets
Priority in, priority out.
You set the priority when you file a ticket. Here's what to expect.
Targets are typical first-response times during business hours and are confirmed in your support agreement.
Submit a support ticket
Tell us what's going on.
For existing support customers. Include your customer number so we can route your ticket to the right team fast.
What you'll need
- Your customer number
- The email on your account
- A phone number we can reach you at
- Enough detail to reproduce the issue
Not a customer yet?
Talk to us about a 10-hour or 40-hour block, or on-demand break-fix support.
Get in touch