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Support Hours
Monday - Friday: 8:00 AM - 8:00 PM EST
Saturday: 9:00 AM - 5:00 PM EST
Sunday: Emergency support only
Emergency Support
For critical issues requiring immediate attention, please use the support ticket form above and mark priority as "Critical".
Other Ways to Reach Us
💬 Live Chat: Available during business hours
Frequently Asked Questions
How quickly can you implement a new reporting solution?
Implementation timelines vary based on complexity, but most reporting solutions can be deployed within 2-6 weeks. We use agile methodology to deliver working prototypes quickly.
Do you provide ongoing support after implementation?
Yes, we offer comprehensive support packages including 24/7 monitoring, regular maintenance, and continuous improvement services.
Can you integrate with our existing systems?
Absolutely! We specialize in integrating with various platforms including SAP, Salesforce, Oracle, and custom APIs. Our solutions are designed to work seamlessly with your existing infrastructure.
What security measures do you implement?
We implement enterprise-grade security including encryption at rest and in transit, role-based access control, and compliance with HIPAA, GDPR, and SOC 2 standards.
Do you provide training for our team?
Yes, we provide comprehensive training programs tailored to your team's needs, including hands-on workshops and documentation.